Refund policy

Refund Policy — Sterling & Co.

Last updated: September 11, 2026

We want you to be fully satisfied with your Sterling & Co. purchase. This policy explains how returns, exchanges, and refunds work.

Return Window

You have 60 days from the date of delivery to request a return — worn or unworn.

Condition of Items

Because we accept both worn and unworn returns, items should be free of damage beyond reasonable wear. Please include the original box when possible.

How to Request a Return

Email hello@sterlingn.shop with your order number and the reason for your return. Our team will confirm your request and send return instructions within 2 business days.

Return Shipping

Sterling & Co. covers return shipping when the issue is on us — items that arrive damaged, defective, or incorrect. For returns due to change of mind or sizing, the customer covers return shipping unless local consumer law states otherwise.

Refund Processing

Once your return is received and inspected, we will notify you by email whether your refund has been approved. Approved refunds are issued to your original payment method within 10 business days, in line with Shopify Payments' processing timelines and your bank's own review period.

Exchanges

The fastest way to get a different size or color is to place a new order and return the original item separately using the process above.

Warranty

In addition to the 60-day return window, all Sterling & Co. footwear carries a 2-year warranty against manufacturing defects from the date of purchase.

Damaged or Defective Items

If your item arrives damaged or defective, contact hello@sterlingn.shop within 60 days of delivery with photos of the issue, and we will arrange a replacement or refund at no cost to you.

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